Raising awareness to improve compliance with quality objectives, and reduce the number of non-conformities in internal audits within a small company

  • Rafael Iván Hernández González Tecnológico de Estudios Superiores de Cuautitlan Izcalli
  • Juan Victor Bernal Olvera Tecnológico de Estudios Superiores de Cuautitlan Izcalli
DOI: https://doi.org/10.18682/cyt.vi24.11619
Keywords: awareness, quality objectives, non-conformities, internal audit

Abstract

The present work develops the implementation of a methodology that seeks to improve awareness among the workers of a small company, since it has been detected that it does not constantly comply with the established quality objectives, likewise, numerous problems are generated. Non-conformities (NC) during internal audits. The purpose is to improve compliance with quality objectives and reduce NC. The methodology consists of generating a change through Lewin's Change Model, developing surveys with measurable items on the Likert scale and their reliability was obtained through Cronbach's Alpha; It was applied in two moments, before and after the study, resulting in a reduction in internal NC, as well as an improvement in the fulfillment of objectives, consequences of improving the awareness of collaborators.

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Author Biographies

Rafael Iván Hernández González, Tecnológico de Estudios Superiores de Cuautitlan Izcalli

Ingeniero en Gestión Empresarial por parte del Tecnológico Nacional de México/TES Cuautitlán Izcalli; Actualmente se desempeña como servidor público en el Servicio de Administración Tributaria y consultor independiente en Sistemas de Gestión Integrados

Juan Victor Bernal Olvera , Tecnológico de Estudios Superiores de Cuautitlan Izcalli

Doctor en Ingeniería de Sistemas por parte de la ESIME del Instituto Politécnico Nacional, México; actualmente es Profesor de Tiempo Completo en el Tecnológico Nacional de México/TES Cuautitlán Izcalli, en el programa académico de Ingeniería Industrial y Posgrado, Perfil Deseable en el Programa de Desarrollo del Profesorado PRODEP, y miembro del Sistema Nacional de Investigadores en México

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Published
2024-12-18
Issue
Ciencia y Tecnología 24
Section
Articles

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