An exploratory analysis on the experiences of traveling in the underground of Buenos Aires
Abstract
The conditions of travelling influence the well-being of people. This becomes relevant considering that traveling is one of the ten most routine behaviors in life. The objective of this work is to analyze the experiences of passengers in the Buenos Aires subway in relation to quality and service conditions perceived by public transport. For this purpose, an exploratory study was designed, and the information was collected through focus groups. The results indicate that participants mainly choose the subway because of its speed; and the greatest disadvantage is associated with crowding of passengers. Participants not only prioritize the travel time but also to be able to travel as calmly as possible to reduce possible stressors.
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