Diversity and Inclusion in Service, Relationship Building and People Management

Résumé

This paper talks about diversity and inclusion in mindset and behaviour towards developing services, relationship building and people management. Diversity and inclusion are best practiced with a deep understanding and acceptance of human differences. In order to fully embrace diversity and inclusion practices we must remove existing biases that contributes towards judgment and rejection of the unknown. We can then improve our attitude and behaviour in providing services, building relationships and managing people resulting in solutions that would be practical and applicable for everyone.